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Partner Departure
September 9, 2006 Law firms are notoriously bad at handling internal communications and this is never better demonstrated than when a big name partner or practice group defects to a competing firm. When partners leave law firms, the firms’ responses typically involve saying nothing. This leaves Practice Group Leaders, office administrators and staff supervisors in the position of providing people with inconsistent and conflicting answers that create fear and distrust.
The answer according to consultants we interviewed is immediate and complete honesty. As soon as the partner announces they are leaving, the managing partner should send out an e-mail announcing the departure, indicating that they are sorry to see the person(s) leave and wishing them well. The following is a sample announcement used by a Chicago firm:
As you may already be aware, John Smith and Joe Jones will be leaving the firm effective immediately to become partners at XYZ. We have enjoyed practicing with John and Joe and wish them well even though they will now be competitors. Law firms are made up of people and whenever the mix of people changes there will be an impact. It will take some time to understand the ramifications of their leaving but we do not believe it will have a significant impact on ability to serve clients or our associate or support staff requirements.
We want there to be a smooth transition of clients and files, however, there are ethical obligations involved which may require special forms of client approvals. Therefore, any requests for information, client files, copies of documents or forwarding of messages should be politely referred to the Executive Director.
Business separations are always difficult. We are dedicated to the continued success of our firm and we appreciate your continued support and assistance. If you have any questions or concerns, please don’t be afraid to speak with me, the Executive Director or any partner.
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