We are starting to see a trend within law firms to use Wiki software on firm extranets to manage procedural manuals and processes. Wikis allow participants to make changes and additions to a centralized text. It can become a way for firms to create a bank of internal knowledge that is self-administered. For example, a recent Wiki we recently saw at law firms included an interactive firm directory where employees could update their own information and a health insurance claims processing site that not only explained the process for appealing the denial of a claim but recommended pushing 9-3-1-1-1 to navigate the menu and get to a live claims representative. Someone added to the site the recommendation to ask for Ms. Morgan who was more helpful than other representatives. To learn more about how Wikis work, click or paste the following into your web browser. http://www.youtube.com/watch?v=-dnL00TdmLY